Blue Heron Parents Support

How do I create an account?

Download the Blue Heron Parents app, tap "Sign Up," and enter your email address and password. You'll receive a verification email - click the link to verify your account before you can access all features.

Why do I need to verify my email?

Email verification ensures that only verified members can create posts, send messages, and create events. This keeps our community safe and prevents spam.

I didn't receive the verification email. What should I do?

Check your spam/junk folder. If you still don't see it, go to Settings in the app and tap "Resend Verification Email."

How do I update my profile?

Tap the Settings tab, then tap "Edit Profile." You can update your name, phone number, and profile photo.

How do I enable or disable notifications?

Go to Settings → Notification Preferences. You can toggle notifications for:

• Nest Notes (community posts)
• Messages
• Calendar events

Can I delete a post or comment I made?

Yes! Tap the post or comment you created, then tap the Delete button (🗑️). Only you can delete your own posts and comments.

Can I edit a post after I've created it?

Yes! Tap your post, then tap the Edit button (✏️). Make your changes and tap Save.

How do I send a private message?

Go to the Messages tab, tap the + button, select a user from the list, and start chatting. Messages are private and only visible to you and the recipient.

How do I create a calendar event?

Go to the Calendar tab, tap "Create New Event," fill in the event details (title, date, time, location), and tap "Create Event." All community members will receive a notification.

Who can see my posts and profile?

Your profile information and posts in "Nest Notes" are visible to all verified members of the Blue Heron Parents community. Private messages are only visible to you and the recipient.

How do I delete my account?

Email us at blueheronfamilies@gmail.com with the subject "Delete My Account" and we'll process your request within 24-48 hours. All your data will be permanently deleted within 30 days.

I found inappropriate content. How do I report it?

Email us at blueheronfamilies@gmail.com with details about the content and the user. We take community safety seriously and will investigate promptly.

Why can't I upload photos?

Make sure you've granted the app permission to access your photos. Go to your device Settings → Blue Heron Parents → Photos, and select "All Photos" or "Read and Write."

The app is running slowly. What should I do?

Try these steps:

• Close and restart the app
• Check your internet connection
• Update to the latest version of the app
• Restart your device

If issues persist, contact support.